The email sits in my box, and I read it multiple times: "What did I miss in class?" There is no subject. There is no signature. The address itself reads firstname.lastname@example.org. And I am at a loss for what to say because I do not know who sent the message.
It is an email I seem only to receive when I am teaching multiple courses and keeping track of a few dozen students. My knee-jerk response is to send a snarky email. Yet I calm myself and remember that writing email is a genre. If a student has never been taught the rules, then they will not know how to structure a message clearly.
Thankfully, Colorado State University and Loyola University have created tools to help students learn how to email with clarity.
Email Etiquette (Loyola University)